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    Monday, May 05, 2003

    Office Manners: I missed the essay in the Cleveland Plain Dealer that led to these letters to the editor, but evidently it was about encounters with doctors of the brief kind. This one struck a chord:

    For a couple of years, I have noticed a new rival during office visits: The computer.

    About 90 percent of my visit time is spent watching the doctor type into a desktop computer. The doctor sits facing the terminal, not looking at the patient, and type-type-types, with a few seconds of time-out every once in a while to ask me a question. Before I finish answering, the doctor has turned back to the terminal and types some more.

    It's like having another person in the room who is getting all the attention, and I hate it! I feel like saying, "Excuse me, are you here today?"


    If only that were unique to computers. I sometimes find myself doing the same thing with pen and paper. Unlesss it’s a straightforward encounter, I have to write down what the patient is telling me, or I’ll forget. Sometimes there’s just too much information coming at once to trust my brain; sometimes it’s things that are out of the ordinary. It’s so easy to get side-tracked, you wouldn’t believe. And memory is such a tricky thing - for patients and doctors. It’s much better sometimes to sacrifice politeness for accuracy.
     

    posted by Sydney on 5/05/2003 08:12:00 AM 0 comments

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